Second Update Failure to resolve via Credit card

I tried resolving this issue through Chase. They agreed with me initially and even refunded my money. But HP came out some technicality on the grounds that the credit card company has jurisdiction for disputed transactions only for six months. They gave some crappy story about trying to resolve with me. I was informed by Chase that another Quality Case Manager will call me and see if a replacement can be offered. I tried calling HP as suggested by Chase and was promised that someone who deals with my case will contact me in 24 hours. That was 3 weeks ago. According to a few Consumer Lawyers, the warranty continues as long as the issue remains and was reported within the warranty time. I reported my issue long before the warranty expired. This is very frustrating. I get a feeling that I have lost my money on this purchase. It looks like all the efforts have gone down the drain. I am not sure if there are any other alternate actions that I can take.
Looks like HP will go out of the way to make sure customers are not satisfied. I hope people who do visit this page at least get to know about shady customer service practices of HP. I hope you guys at HP and their Customer service team are proud of swindling the money of a customer. Mark Hurd and HP please remember that “What goes around, comes around”

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